Refund Policy

Effective Date: January 1, 2026

This Refund Policy governs all professional IT consulting and cybersecurity consulting services provided by Durnock Wharf ("Company," "we," "our," or "us").

By purchasing or engaging our services, the Client acknowledges and agrees to the terms outlined in this Refund Policy.

1. Nature of Services

Durnock Wharf provides professional technology and cybersecurity consulting services, including but not limited to:

  • Cybersecurity consulting

  • Security assessments

  • Vulnerability assessment consulting

  • Security strategy development

  • IT security advisory services

  • Infrastructure security consulting

  • Cloud security consulting

  • Risk assessment and security reviews

  • Technology planning and advisory services

Our services are customized based on each client's business requirements, technology environment, and security objectives.

Because cybersecurity consulting involves professional expertise, analysis, recommendations, and customized advisory services, refunds are subject to the conditions described in this policy.

2. Non-Refundable Services

The following services are generally non-refundable once work has started:

  • Cybersecurity consulting engagements

  • Security assessments

  • Risk evaluations

  • Vulnerability reviews

  • Security strategy development

  • Technology advisory services

  • Security architecture consulting

  • IT assessments

  • Consulting sessions

  • Technical documentation

  • Security recommendations and reports

Once consulting resources, professional time, and project preparation have been allocated, the Company incurs costs that cannot be recovered.

3. Refund Eligibility

A refund request may be considered under the following circumstances:

3.1 Duplicate Payment

If a client accidentally submits a duplicate payment for the same invoice or service, the duplicate payment amount may be refunded after verification.

3.2 Service Not Yet Started

If no consulting work has started and no resources have been allocated, the Client may request a refund within seven (7) calendar days from the date of payment.

3.3 Company Unable to Provide Services

If Durnock Wharf determines that it cannot provide the agreed services due to internal operational limitations, a full or partial refund may be considered at the Company's discretion.

4. Partial Refunds

If work has already started, Durnock Wharf may consider a partial refund based on:

  • Consulting hours completed

  • Assessments performed

  • Research conducted

  • Documentation created

  • Reports prepared

  • Resources allocated

  • Administrative expenses

The Company reserves the right to retain payment for all services already completed.

5. Project-Based Consulting Engagements

For consulting projects organized around milestones:

  • Completed milestones are non-refundable.

  • Delivered reports, assessments, and recommendations are considered earned.

  • Refund requests may only apply to future work that has not started.

6. Client Delays and Project Interruptions

Refunds will not be provided for delays or interruptions caused by the Client, including:

  • Failure to provide required information

  • Failure to provide authorized system access

  • Delayed approvals

  • Lack of communication

  • Changes in project requirements

  • Internal business delays

Clients are responsible for providing the cooperation necessary for successful consulting delivery.

7. Change of Mind

Refunds will not be issued due to:

  • Change of business strategy

  • Budget changes

  • Internal company decisions

  • Change of priorities

  • Lack of continued interest after work has begun

  • Preference changes after consulting services have started

8. Third-Party Services and Expenses

Durnock Wharf is not responsible for refunding costs associated with third-party services, including:

  • Security software providers

  • Cloud service providers

  • Hosting providers

  • Technology platforms

  • Software licenses

  • External vendors

Third-party expenses are subject to the refund policies of the applicable provider.

9. Security Assessments and Consulting Results

Clients understand that cybersecurity consulting provides professional analysis, recommendations, and guidance.

Durnock Wharf does not guarantee:

  • Prevention of all cyber incidents

  • Elimination of all vulnerabilities

  • Complete protection against future threats

  • Specific business outcomes resulting from recommendations

Refunds will not be provided solely because a client experiences a security issue after receiving consulting services.

10. Chargebacks and Payment Disputes

Clients agree to contact Durnock Wharf before initiating a chargeback, payment dispute, or payment reversal.

The Company reserves the right to provide supporting documentation, including:

  • Service agreements

  • Proposals

  • Invoices

  • Project communications

  • Security assessment documentation

  • Consulting reports

  • Deliverables

to payment processors, financial institutions, or dispute resolution providers.

Unjustified chargebacks may result in:

  • Suspension of services

  • Termination of agreements

  • Recovery of outstanding balances

  • Legal action where permitted by law

11. Refund Request Procedure

All refund requests must be submitted in writing to:

Email: DurnockWharf@proton.me

The request must include:

  • Client name

  • Company name (if applicable)

  • Invoice number

  • Date of payment

  • Amount paid

  • Detailed reason for the refund request

12. Refund Review Period

Refund requests are generally reviewed within ten (10) to thirty (30) business days.

Additional information or documentation may be requested during the review process.

Each request is evaluated based on the specific circumstances of the engagement.

13. Limitation of Liability

To the maximum extent permitted by law, Durnock Wharf shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Lost profits

  • Business interruption

  • Loss of opportunity

  • Data loss

  • Security incidents caused by external factors

The Company's total liability shall not exceed the amount paid by the Client for the specific service related to the claim.

14. Final Determination

All refund decisions are made by Durnock Wharf after reviewing the circumstances, applicable agreements, and supporting documentation.

The Company's determination regarding refund eligibility shall be final unless otherwise required by applicable law.

Contact Information

Durnock Wharf

CEO: CHEUNG HENRY

Address:
6271 Chantilly Pl
Colorado Springs, CO 80922
United States

Phone: +1 (610) 245-8949

Email: DurnockWharf@proton.me